General Questions

1. What kind of equipment do you have for taking pallets apart?
2. What is a Rotary Head Dismantler?
3. Should I use a Rotary Head Dismantler or a Bandsaw Dismantler?
4. Are Bandsaw Dismantlers safe?
5. What equipment do you have for removing pallet lead boards?
6. Why does your equipment cost more than "Brand X"?
7. Do you have used equipment?
8. Can I use your equipment with my existing equipment?
9. What kind of technical support do you offer?
10. If I need a part for my equipment how soon can I get it?
11. Do you lease or rent your equipment?


Pallet Repair Systems Questions

1. How can I reduce labor costs, increase productivity and increase profits?
2. If I automate my pallet repair operation how many people do I need to process 1,500 pallets per shift?
3. Who else is using your equipment in my area?
4. Do I have to pre-sort my pallets to use your repair system?
5. How much does a pallet repair system that can produce 1,500 pallets per shift cost?
6. How do I keep track of my employees' productivity for payroll?


Pallet Sortation Systems Questions

1. Is your equipment for pre-sorting pallets for repair or post-sorting pallets that have been repaired?
2. When used for pre-sorting, how many pallets can I sort per hour?
3. What size pallets can I sort with your equipment?
4. Do you have a method of inspecting and sorting pallets without physically having to handle the pallets?

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General Questions

1. What kind of equipment do you have for taking pallets apart?

We manufacture both Rotary Head Dismantlers and Bandsaw Dismantlers.

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2. What is a Rotary Head Dismantler?

A Rotary Head Dismantler consists of a set of round discs which overlap like a pair of scissors and cut the nail between the deck board and stringer. The Basic Pass One and Basic Pass Two are Rotary Head Dismantlers.

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3. Should I use a Rotary Head Dismantler or a Bandsaw Dismantler?

Typically a Rotary Head Dismantler is used to remove individual stringers from a pallet for repair and a Bandsaw Dismantler is used to totally dismantle the pallet for maximum wood recovery.

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4. Are Bandsaw Dismantlers safe?

When used in accordance with the manufacturer's specifications the Bandsaw Dismantler is a safe machine to operate. We offer an optional safety brake on Bandsaw Dismantlers.

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5. What equipment do you have for removing pallet lead boards?

Our Clipper Lead Board Remover is the best lead board remover on the market. This machine can remove lead boards in as little as 3 to 4 seconds, and in most cases the lead board can be recovered to be used again on the pallet, thereby reducing lumber costs.

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6. Why does your equipment cost more than "Brand X"?

There are other machines on the market that may look similar to ours that cost less, but they are typically not as stoutly built and require significantly more maintenance. As in most things you get what you pay for. Industrial Resources designs equipment to be top quality and provide you with a quick return investment. We have been manufacturing equipment for over 26 years and currently have sold equipment throughout the U.S., Canada and several overseas countries. These sales are due to our proven quality and attention to detail.

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7. Do you have used equipment?

Yes, we often take equipment in on trade when a customer is upgrading their equipment.

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8. Can I use your equipment with my existing equipment?

We strive to integrate our customer's existing equipment wherever possible.

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9. What kind of technical support do you offer?

Each piece of equipment comes with a state-of-the-art, illustrated manual that includes a description of operation, maintenance and trouble shooting guide and parts list. When we install the equipment at a customer's facility we highly recommend that the customer have their maintenance personnel work with our installers for hands-on training. We also have technical support by phone Monday through Friday from 8:00 a.m. to 5:00 p.m. EST.

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10. If I need a part for my equipment how soon can I get it?

We carry a large inventory of parts. Name brand sitributors also carry large stocks, and can drop ship to your location very quickly if needed.

Orders placed for items that are in stock before 2:00 PM EST will be shipped the same day. We use UPS package services, and can get things to you as early as 7 AM the next morning. Give us your email address, and we will send you full package tracking information.

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11. Do you lease or rent your equipment?

We work with selected leasing companies on a lease to purchase basis. Information is located with each type of equipment on our product web pages.

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Pallet Repair Systems Questions

1. How can I reduce labor costs, increase productivity and increase profits?

Every customer's situation is unique but there are consistent patterns throughout the pallet repair industry that, when corrected, can greatly improve productivity, reduce labor costs, and increase profits. The first step is to analyze your present method of operation and then identify where improvements can be made. We do offer a fee based consultation service to help our customers identify areas for improvement.

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2. If I automate my pallet repair operation how many people do I need to process 1,500 pallets per shift?

Everyone's situation is different, but typically a Clipper operator can process about 1,500 pallets per shift which, when used with an automated conveyor system, can keep three repair tables busy. Then, depending on whether you choose to have a Quality Control Inspector sort your pallets, or have them automatically routed into stackers via a bar code label system, 4 to 5 people are needed.

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3. Who else is using your equipment in my area?

We have a database to identify customers by equipment that they have purchased and by location to help locate people for referrals throughout the U.S. and Canada.

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4. Do I have to pre-sort my pallets to use your repair system?

No. Pallet sortation is accomplished at the Clipper Lead Board Remover. Pallets are typically identified as repairable, non-repairable, no repair needed, plater pallets, etc. and can easily be routed to a desired work station from the Clipper.

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5. How much does a pallet repair system that can produce 1,500 pallets per shift cost?

Here again, every system is unique. The first step is an on-site consultation visit to determine exactly what your operation needs to enable it to operate at peak efficiency. We try to incorporate existing equipment into our systems whereever possible to keep costs to a minimum.

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6. How do I keep track of my employees' productivity for payroll?

The best method that we have found for tracking productivity, payroll, inventory plus much more is with a Pallet Track Bar Code System manufactured by Innovative Data Systems, Inc.

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Pallet Sortation Systems Questions

1. Is your equipment for pre-sorting pallets for repair or post-sorting pallets that have been repaired?

Our equipment is designed to be used for both pre-sorting and post-sorting depending on your particular needs and applications.

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2. When used for pre-sorting, how many pallets can I sort per hour?

There are three primary factors that affect how many pallets you can sort in a day. 1) The machinery - the maximum speed of our sortation machinery is over 1,000 pallets per hour. This is measureable and displayed on our trademark Palletometer that shows the speed of the machine at any time. 2) The pallets themselves - the more debris removal and inspection the operator must perform reduces the number of pallets sorted per hour. This reduces the rate to between 400 and 800 pallets per hour. 3) The operator - a well trained, fast-working operator is key to any sortation process. Failure to hire good workers can reduce throughput by 50% in any operation, including one that is automated. Management is responsible for organizing the flow of pallets to and from the system, providing training for operators, and providing enough hours per day/shift to achieve the total for the day.

The #1 mistake management makes is to let their system sit idle during breaks and meal periods. Failure to utilize machinery during this time costs 10-20% of your productivity in a shift. Having employees schedule these break times in alternating times can greatily increase daily productivity.

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3. What size pallets can I sort with your equipment?

Typically our sortation systems are used for pallets between 36 X 36 and to 48 X 40, but we can customize our equipment for virtually any size pallet.

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4. Do you have a method of inspecting and sorting pallets without physically having to handle the pallets?

Yes! We have two "Hands Free" Pallet Sortation Systems. Our base system utilizes our E-Series, High-speed Bucket Tipper, Swoop Table, and Infinity Stackers. Additional inspection capabilities are available on our patented Tipper / Accumulator, Soft Fall Drop Arm, Pallet Rotator and Infinity Stacker. Each have a throughput of between 500 to 1,000 pallets per hour.

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For more information, please call 1-800-748-0306.